WEIHAI ZHENGWEI MACHINERY CO.,LTD ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and those who submit inquiries through our forms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://zhengweireactor.com.
1. Information We Collect
1.1 Information You Provide Directly
When you use our contact forms (reactor inquiry form, general contact form), we collect:
- Name and company name
- Email address
- Phone / WeChat / WhatsApp number
- Country and city
- Process details: medium composition, temperature, pressure, volume requirements
- Any additional messages or attachments you choose to provide
1.2 Information Collected Automatically
When you visit our website, our hosting provider (Cloudflare Pages) and analytics tools may automatically collect:
- IP address (anonymized where required by law)
- Browser type and version
- Operating system
- Referring URLs
- Pages visited and time spent on each page
- Date and time of access
We do not use cookies for advertising tracking or third-party remarketing. Our website is a static site with no user accounts, no login system, and no behavioral tracking.
1.3 Form Submission Data
Inquiry forms are processed through FormSubmit.co, a third-party form backend. When you submit a form, your data is forwarded to our email address (zwxsb-1@whzhengweihj.com). FormSubmit.co acts as a data processor and does not retain your information for its own purposes beyond the transmission function.
2. How We Use Your Information
- To respond to your inquiry: We use the information you provide to understand your reactor requirements and prepare a technical quotation
- To communicate with you: We may contact you via email, WeChat, or WhatsApp to discuss your project requirements
- To improve our website: Aggregated, anonymized analytics help us understand which pages are useful and which need improvement
- To comply with legal obligations: We may retain certain transaction records for accounting and export compliance purposes
We do not sell, rent, or trade your personal information to any third party.
3. Data Retention
- Inquiry emails: We retain correspondence related to active projects for the duration of the business relationship plus 3 years for after-sales support
- Quotation records: Technical proposals and quotations are retained for 5 years for reference and compliance
- Website analytics: Aggregated analytics data is retained for up to 12 months in anonymized form
- Inactive inquiries: If you submit an inquiry but do not proceed with a project, we retain your contact information for up to 24 months and may contact you once to check if you still have needs
4. Data Sharing and Disclosure
We do not share your personal information except in the following circumstances:
- Form backend: FormSubmit.co processes form submissions solely to deliver them to our email. They do not use your data for their own purposes
- Business partners: If your project requires collaboration with a testing agency (SGS, BV, LR) or a logistics provider, we will share only the information necessary for that specific purpose and only with your knowledge
- Legal requirements: We may disclose information if required to do so by law or in response to valid legal requests
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (subject to legal retention obligations)
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Request transfer of your data to another controller
- Right to opt-out: Request that we stop using your data for direct marketing
To exercise any of these rights, contact us at zwxsb-1@whzhengweihj.com.
6. International Data Transfers
Our company is based in China. If you submit an inquiry from outside China, your data will be transferred to and processed in China. By submitting your inquiry, you consent to this transfer. China's data protection laws may differ from those in your country of residence.
Where we work with customers in the European Economic Area (EEA), we rely on the EU Standard Contractual Clauses as the legal basis for data transfers.
7. Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- HTTPS encryption for all website traffic
- Cloudflare DDoS protection and web application firewall
- Limited access to inquiry data — only authorized sales and engineering staff can access it
- Regular review of data handling procedures
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it as soon as possible.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
10. Contact
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: zwxsb-1@whzhengweihj.com
- WeChat / WhatsApp: +86 135 6213 9566
- Address: Zaobu Industrial Park, Gushan Town, Weihai Economic & Technological Development Zone, Shandong Province, China 264207
